Clear Terms For A Considered Event.

Booking And Payment

Your preferred date is not held or secured until your written proposal is accepted and a 50 percent booking deposit is received. The deposit becomes non-refundable immediately upon payment. The remaining 50 percent balance must be paid no later than 30 calendar days before the scheduled event. If the final balance is not received by the due date, The Society & Co may cancel the booking, release the date and retain the deposit. Supplier, contractor and other third-party costs already incurred on your behalf also remain payable.

By paying the booking deposit or any other amount toward a booking, you confirm that you have read, understood and agreed to these Booking, Payment And Cancellation Terms and the event-specific terms contained in your accepted written proposal.

Client Cancellation

If you cancel fewer than 30 calendar days but more than seven calendar days before the event, the original 50 percent booking deposit is forfeited and cannot be transferred. Any remaining 50 percent balance already paid will be refunded less the applicable cancellation fee and all approved services, supplier commitments, outsourced items and other non-recoverable costs incurred on your behalf.

If you cancel seven calendar days or fewer before the event, or do not attend, the entire booking amount is retained and non-refundable. A replacement event is treated as a new booking and requires a new 50 percent deposit.

The same cancellation terms apply to a reduction in guest numbers or a decision not to proceed with some or all booked services. They apply to the extent permitted by law and are intended to reasonably compensate The Society & Co for the venue date, planning, staffing, practitioners, suppliers and resources reserved for the booking.

Rescheduling

One reschedule may be requested by written notice received at least 30 calendar days before the original event date. Rescheduling is not automatic and is subject to venue, practitioner and supplier availability. If approved, the non-refundable deposit may be transferred once as a credit toward a replacement event date within six months. A rescheduling fee, non-recoverable third-party costs and any price difference remain payable before the replacement date is confirmed.

A request received fewer than 30 calendar days but more than seven calendar days before the event forfeits the original deposit. Any remaining balance already paid will be refunded less the applicable rescheduling fee and non-recoverable costs. The replacement date requires a new 50 percent deposit.

A request received seven calendar days or fewer before the event is treated as a late cancellation. The entire booking amount is retained and non-refundable, and any replacement event is a new booking. A second rescheduling request or failure to confirm the approved replacement date within the required timeframe is also treated as a cancellation.

Services, Guests And Final Details

Published service lists are examples only and are not a promise that every service will be available for every event. The final mix depends on the event date, package purchased, guest numbers and practitioner availability. Only inclusions stated in the accepted written proposal are guaranteed.

Final guest numbers, dietary and accessibility information, run sheet, services, supplier details and production requirements must be supplied by the deadline in your proposal. Reductions after acceptance do not reduce the contracted price. Additions and upgrades are subject to availability, written approval and additional charges.

All cancellation or rescheduling requests must be made in writing. Notice is effective when received by The Society & Co, and all notice periods are calculated back from the scheduled event commencement time.

Equipment, Suppliers And Add Ons

Additional chairs, screens, audio visual equipment, furniture, staging, plinths, product displays, signage, linen, tableware, content production and other approved items may be sourced or coordinated at an additional cost. Supplier availability, delivery, setup, pack down, damage, access and cancellation costs will be confirmed in writing.

Third-party and outsourced costs remain payable whether or not the event proceeds. They may be deducted from any refund otherwise payable or invoiced separately. The Society & Co is not responsible for absorbing fees imposed by suppliers where an item or service was arranged, approved or incurred for your event.

Liability, Damage And Cleaning

The booking client is responsible for the conduct of their guests, invitees, suppliers and contractors while attending or working at the venue. The client must ensure that they follow venue rules, safety requirements and all reasonable directions given by The Society & Co or its event team.

The client is responsible for the reasonable cost of repairing or replacing any venue property, fixtures, fittings, furniture, equipment or third-party hire items lost, damaged or broken by the client or anyone attending or working under their booking. The client is also responsible for additional cleaning, rubbish removal, call-out, collection and other recovery costs arising from their event beyond the cleaning included in the accepted proposal. Fair wear and tear is excluded.

Nothing may be fixed, taped, nailed, screwed, painted, moved, installed or connected to the venue without prior written approval. Any damage, incident, injury, spill or breakage must be reported to the event team immediately. The Society & Co may require reimbursement after the event and will provide reasonable supporting information for any amount claimed.

Clients, guests and suppliers remain responsible for their own personal property and equipment brought into the venue. To the extent permitted by law, The Society & Co is not responsible for loss, theft or damage to that property unless caused by our negligence, breach of contract or unlawful conduct. Nothing in this section excludes or limits liability that cannot lawfully be excluded or limited.

Changes Outside Our Control

If an agreed practitioner, supplier or item becomes unavailable, we may propose a reasonable substitution or adjustment. If The Society & Co cannot provide the booked event, we will work with you on a replacement date, substitute service or refund required by applicable law.

Australian Consumer Law

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Your accepted proposal and booking agreement may contain event-specific terms and will prevail to the extent of any inconsistency.

Last Updated: 28 August 2026